Call Us Today: 01291 409014
At Nimbus Solar Ltd, we don’t just install solar — we deliver trusted, high-quality service that you can rely on. As a proud TrustMark Registered Business (Licence No. 3817444, via NAPIT), we continue to uphold the highest standards in home energy solutions.
TrustMark is the only Government Endorsed Quality Scheme for trades working in and around the home. It’s not a membership you buy — it’s a standard you earn and maintain.
Being TrustMark registered means our business is assessed and monitored to ensure we meet rigorous standards in:
Technical competence
Customer service
Trading practices
Here’s how we help:
Energy Assessments: We conduct detailed energy audits to identify the best solutions for your business and calculate potential energy and cost savings.
Customised Proposals: Our team prepares a tailored project plan, including technical details, estimated savings, and supplier quotes—all essential for the loan application.
Application Support: From completing the necessary templates to addressing eligibility criteria, Nimbus Solar guides you every step of the way.
Accredited Expertise: As a trusted provider of renewable energy solutions, our systems and suppliers meet the high standards required by the Green Business Loan Scheme Wales.
Choosing a TrustMark Registered Business means choosing peace of mind. Our customers know they’re working with professionals who:
✔ Follow an official Code of Conduct
✔ Are fully vetted and inspected
✔ Operate transparently, responsibly, and professionally
✔ Are backed by a Government-recognised quality mark
It’s not just about installation — it’s about doing things the right way, every time.
With access to the TrustMark Business Portal, ongoing industry support, and updates from trading standards, we stay informed and aligned with evolving best practices.
It also means we can offer our customers additional confidence through:
Clear dispute resolution procedures
Access to the TrustMark Customer Charter
Visibility in the TrustMark Online Directory
We encourage all our customers to review the TrustMark Customer Charter, which outlines your rights and our responsibilities as a registered business.
The Charter provides vital information about:
What you can expect from a TrustMark Registered Business
Your rights as a consumer
Our commitment to delivering quality, service, and protection
We’re proud of our registration — not just because it sets us apart, but because it reflects who we are. At Nimbus Solar Ltd, we believe that trust is earned, not claimed. TrustMark is one of the ways we continue to earn yours.
we are committed to providing high-quality services and ensuring every customer is treated fairly and respectfully. However, we understand that sometimes things may not go as expected. If you are not satisfied with any aspect of our work or service, please let us know as soon as possible so we can resolve the issue promptly and professionally.
If you wish to raise a concern or make a complaint, you can contact us using any of the methods below:
Email: hello@nimbus-solar.co.uk
Phone: 01291 409014
Post: Blantyre, Beachley Road, Tutshill, Chepstow NP16 7DJ
Contact Form: Click Here
Please provide as much detail as possible, including:
Your name and contact details
A description of your complaint
Any relevant dates or evidence (photos, communications, etc.)
We aim to acknowledge all complaints within 2 working days and provide a full response within 10 working days.
Once we receive your complaint:
We will investigate the matter thoroughly and fairly.
If needed, we may contact you for further details.
We will provide a written response with the outcome and any proposed resolution.
If you are not satisfied with our response, and we are unable to resolve the issue to your satisfaction, you may escalate the matter to TrustMark, who provide a free and impartial dispute resolution process.
To find out more about your rights and next steps, visit:
TrustMark Dispute Resolution and Guidance
Harness the energy produced by your panels to be used when you get home.
